How to order catheters with Scotts

How it works, step by step

1. Tell us what you need. Call (800) 304-7030, start in the order wizard, or have your clinician send a referral with the documents attached. If you already use a product, the manufacturer code on the box is the most useful thing you can give us: it settles size, style and fit without guesswork.
2. We verify your benefits first. Medicare Part B, Florida Medicaid, Medicare Advantage and most commercial plans. Before anything ships you hear what the plan covers and what your share is, and if it is not covered we say so and quote a private-pay option instead.
3. We collect the order and the documentation from your prescriber. For catheters that usually means:
   • A written order stating the catheter type, French size, tip style and length, and the quantity per day
   • Documentation of the underlying condition — retention, neurogenic bladder, or another cause of the need to catheterise
   • For coudé tips, hydrophilic or closed systems, documentation of why the standard uncoated catheter is not suitable. Plans routinely ask for this and it is the most common reason a catheter order stalls
   • Your current product reference from the box, if you have one
   You do not chase the paperwork; we do, and we tell you if something is missing.
4. Delivery or shipping. Delivered and set up across South Florida, or shipped across Florida, with the instructions you need and a phone number for the questions that come later.
5. Resupply, if it applies. Supplies that recur are tracked on the policy’s schedule. We check in before each shipment; nothing ships that you did not ask for. How automatic resupply works.

What Medicare looks for

Urological / catheter supplies is covered under Medicare policy LCD L33803, Urological Supplies. In plain words, the chart has to show this: indwelling: catheter changes + drainage bags monthly. The diagnoses it names include retention of urine, neurogenic bladder, unspecified urinary incontinence. Resupply under the policy is monthly, ongoing.

Closed-system / hydrophilic catheters (recurrent UTI) is covered under Medicare policy LCD L33803, Urological Supplies. The policy sets out what the chart has to show; we read it against your documentation before we bill. The diagnoses it names include urinary tract infection, retention of urine, neuromuscular bladder dysfunction. Resupply under the policy is monthly, ongoing.

Policies change and plans differ; the link above is the current text. We do not publish allowances or quantity limits here because the number that applies to you depends on your plan and your chart. Ask us and we will tell you yours.

Products people order

The manufacturers’ own photographs, shown under our dealer agreements. Pick one to check coverage and order it; sizes and pack counts come next.

ConvaTecGentleCath Glide Straight Tip Hydrophilic Intermittent Male Catheter,10 FR17 sizes or packs · HCPCS A4295Bard MedicalBardex Lubricath Two-Way Latex Catheter, 5cc balloon, 14FR14 sizes or packs · HCPCS A4300HollisterInView™ Silicone Male External Catheter, 41mm12 sizes or packs · HCPCS A4349Bard MedicalBardex Uncoated Two-Way Silicone Foley Catheter, 3cc balloon,10FR10 sizes or packs · HCPCS A4300Coloplast®SpeediCath®Hydrophilic Male Catheter, 14FR10 sizes or packs · HCPCS A4295Coloplast®Coloplast Self-Cath® Intermittent Catheter10 sizes or packs · HCPCS A4331

All urological & catheters product families

Brands we carry

Bard Medical, Coloplast, Hollister, Cure Medical, ConvaTec, Kendall, Covidien.

Questions people ask

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