Notice of Nondiscrimination

Discrimination is against the law

SCOTTS MEDICAL SUPPLY INC. complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), sex (consistent with the scope of sex discrimination described at 45 CFR 92.101(a)(2)), age, or disability. We do not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

This applies to everything we do as a supplier: taking referrals and orders, verifying benefits, delivering and setting up equipment, resupply, billing, and service.

What we provide free of charge

SCOTTS MEDICAL SUPPLY INC. provides:

• Reasonable modifications for individuals with disabilities.
• Appropriate auxiliary aids and services, including qualified interpreters for individuals with disabilities (such as qualified sign language interpreters) and information in alternate formats such as braille, large print, audio, or accessible electronic formats — free of charge and in a timely manner, when necessary to ensure accessibility and an equal opportunity to participate.
• Language assistance services for people whose primary language is not English, including electronic and written translated documents and oral interpretation — free of charge and in a timely manner, when such services are a reasonable step to provide meaningful access.

How to ask for these services

Call (800) 304-7030 (TTY: dial 711 for Florida Relay), email info@scottsmedsupply.com, write to us at PO Box 1484, Boca Raton, FL 33429-1484, or tell any member of our staff — before, during, or after any contact with us. You can ask on behalf of someone you care for. There is no charge and no form to fill in.

ATTENTION: If you speak a language other than English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-800-304-7030 (TTY: 711) or speak to your provider.

This notice of availability is posted in English and in the 15 languages most commonly spoken in Florida by people with limited English proficiency at scottsmedsupply.com/language-assistance.

If you believe we have discriminated

Tell us. Call (800) 304-7030, email info@scottsmedsupply.com, or write to us at PO Box 1484, Boca Raton, FL 33429-1484 — our Complaints & Grievances page explains what happens next. We will not intimidate, threaten, coerce, or retaliate against anyone for raising a concern or filing a complaint.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at hhs.gov/civil-rights/filing-a-complaint.

This notice

This notice is available at scottsmedsupply.com/nondiscrimination. You can ask for a copy at any time — in large print, audio, or another accessible format, or in another language — free of charge, by calling (800) 304-7030 (TTY 711).

See also our Accessibility statement and Notice of Privacy Practices.