SMS / Text Messaging Terms
What text messages we send, how to stop them, and what it costs.
What we text about
- Confirmation that we received a referral or an order.
- Insurance verification results and what your expected share is.
- Delivery scheduling and day-of reminders.
- Resupply reminders when a recurring shipment is due.
- Payment links for private-pay balances.
We do not send marketing text messages.
Consent
We text you only if you gave us your mobile number and agreed to be contacted about your order. Consent to receive texts is not a condition of purchase and is not required for us to supply you. You can ask us to use phone or mail instead at any time.
Stopping messages
Reply STOP to any message to stop all texts. You will get one confirmation message and then nothing further. Reply HELP for help, or call (800) 304-7030.
Stopping texts does not cancel your order — we will contact you by phone instead.
Frequency and cost
Message frequency varies with your order activity. Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.
Privacy
Text messages are not a secure channel. We keep the content of our messages minimal and avoid clinical detail for that reason. See our Notice of Privacy Practices for how we handle your information.
Needs Florida sourcing before publish: Confirm against the actual messaging platform configuration: the exact keyword set supported (STOP/STOPALL/UNSUBSCRIBE/CANCEL/END/QUIT and HELP/INFO), the sending number or short code, and whether a written consent record is captured at intake. Carriers audit this page.