For referral partners
DME referrals, made simple
Physicians, hospitals, SNF and ALF teams, home health, hospice, case managers and health plans refer to us — online with the documents, by fax any time, or by phone during office hours.
- Referrals processed 24/7 — fax (800) 594-1226 any time, or send it online with the documents
- We verify benefits and chase the missing paperwork with your office
- Family owned in Boca Raton since 2014 · Medicare-enrolled (NPI 1831505007)
Two ways to send us a referral
Fax (800) 594-1226 — monitored around the clock; new faxes are pulled into our intake queue automatically.
Call (800) 304-7030 — we will take the order over the phone and send you the paperwork to sign.
Send the order and the supporting chart notes together. That single habit shortens turnaround more than anything else either of us can do.
New to working with us? Take the six-minute virtual in-service →
Who we work with
If you touch a patient who needs equipment or supplies, we make your part shorter.
Physicians & clinic staff
Order entry, e-signature, and a clear list of what each category needs so orders do not bounce.
Discharge planners & case managers
Equipment in place before the patient gets home — and walker and nebulizer closets for same-day discharge.
Home health & hospice
Reliable supply for wound, ostomy, catheter and enteral patients, and equipment your clinicians do not have to chase.
Facilities — SNF, ALF, rehab
Bulk referral handling, priority processing, asset tracking and scheduled pickups.
Workers’ compensation
24/7 order intake, carrier-specific billing, and audit-ready documentation for the adjuster's file.
Health plans & managed care
Clean electronic claims, documentation-first ordering, and member communication that reduces complaint volume.
Attorneys — personal injury & LOP
Equipment and supplies for injured clients now, on a Letter of Protection, with a record built for the case file.
Wound care & lymphedema clinics
566 wound care items, 850 compression items and an authorized dealer line — so what you specify is what arrives.
Why refer to Scotts
Depth in the recurring supply lines
1,705 ostomy items, 850 compression, 566 wound care, 472 urological, 513 respiratory, 138 enteral. If your patient has been fitted to a specific product, we can usually supply that product rather than the nearest thing in the van.
Documentation chased at our end
We know what each category needs and we call your office for the missing piece rather than letting the order sit.
Insurance verified before delivery
The patient is told what their share will be — which is most of what your front desk currently fields calls about.
24/7 intake
Faxes arriving at 2am are in the queue at 2am.
Same-day discharge equipment
Walker and nebulizer closets on your unit, so the patient leaves with the item in hand. How the closets work →
Patients told what is happening
At each step, by text, email or phone — so they are not calling you to ask.
How to refer
Send the order
Fax (800) 594-1226 or call (800) 304-7030. Send the order and the chart notes together.
We verify & chase
We check the patient’s benefits and come back to your office for exactly the sentence a payer needs, if one is missing.
Delivered & documented
Set up in the home with a signed proof of delivery, and the patient told what their share is before it ships.
The universal minimum: a written order signed and dated by the treating prescriber with the item clearly identified (and the side, for anything bilateral); the supporting diagnosis codes; chart notes from a face-to-face encounter; patient demographics and insurance; a delivery address and a working phone number. Every category adds its own requirements, set by the payer — the pages above list them per specialty. If something is missing we will tell you exactly what and why, not “additional documentation required”.
Billing we handle
We bill the primary and the secondary, so your patient is not the one reconciling them.
Refer a patient in two minutes
Fax the order and chart notes to (800) 594-1226, or call (800) 304-7030. We take it from there and keep your office out of the loop unless something is missing.