Attorneys — personal injury & Letters of Protection

Why personal-injury practices send us cases

• Supply now, on the LOP. Wheelchairs, hospital beds, bracing, TENS, bath safety, patient lifts and the ongoing supplies serious injuries create — delivered and set up in the client’s home, with the caregiver trained.
• A record built for the file. Signed delivery receipts, serial numbers, photographs where relevant, and the prescription and medical-necessity documentation behind every item — the same audit-grade record we keep for workers’ compensation carriers.
• Terms in writing, up front. The commercial arrangement is agreed with your office directly before anything ships — not described vaguely and renegotiated later.
• One named contact for your caseload, so your paralegal is not re-explaining the case to a queue.

The client-facing overview of this program is at Letters of Protection.

What we need from your office

• The Letter of Protection, signed per your practice’s form.
• The treating physician’s order for the equipment or supplies.
• Client contact details and the delivery address.
• Your case or claim reference, and who at your office to confirm back to.
• The urgency — and we will tell you honestly what is achievable rather than what sounds good on a call.

Auto-accident and PIP matters

Florida is a no-fault state, and injury equipment often sits between PIP benefits, health coverage and the liability claim. Which route an item is supplied under decides who is billed and what documentation is needed — getting it wrong creates a reconciliation nobody wants. Tell us the situation at the point of order and we will tell you plainly which route we can supply under.