Home health & hospice
Your clinicians should be doing clinical work, not chasing a catheter order for the third time.
Two ways to send us a referral
Fax (800) 594-1226 — monitored around the clock; new faxes are pulled into our intake queue automatically.
Call (800) 304-7030 — we will take the order over the phone and send you the paperwork to sign.
Send the order and the supporting chart notes together. That single habit shortens turnaround more than anything else either of us can do.
What agencies use us for
- Wound care supply matched exactly to what your wound clinician ordered — 517 items deep, so substitution is rarely necessary.
- Ostomy and urological resupply on a schedule, so your nurse is not the person who discovers the patient ran out.
- Enteral nutrition with reliable delivery cycles.
- Beds, lifts, mattresses and safety equipment delivered and set up, with the family trained.
- Incontinence supply sized properly, which reduces skin breakdown referrals back to you.
How we work with your team
- One point of contact for your agency rather than a general queue.
- We accept the order from your clinician and pursue the physician signature ourselves where that is the hold-up.
- We tell you when a patient's supply schedule changes or a delivery fails, rather than letting you find out at the next visit.
- Delivery is documented with a signed proof of delivery you can request a copy of.
Hospice
Hospice has its own payment structure — equipment related to the terminal diagnosis is generally the hospice’s responsibility under the per-diem, and equipment unrelated to it may not be. We will work to whatever arrangement you set out rather than guessing and billing the wrong party.
Practically: tell us at the point of order whether an item falls under the hospice benefit. It saves everyone a reconciliation later.
Frequently asked questions
Can you take an order from our nurse rather than the physician?
Do you supply for both agency-managed and patient-managed supplies?
What about a patient who is running out this week?
Not sure where to start?
Call us and tell us what happened — a surgery, a new diagnosis, a discharge date, a supply you keep running out of. We will tell you what is usually needed, check your benefits, and ask your prescriber for the order if you do not have one yet.