Health plans & managed care
Clean electronic claims, documentation-first ordering, and member communication that takes calls off your service line.
Two ways to send us a referral
Fax (800) 594-1226 — monitored around the clock; new faxes are pulled into our intake queue automatically.
Call (800) 304-7030 — we will take the order over the phone and send you the paperwork to sign.
Send the order and the supporting chart notes together. That single habit shortens turnaround more than anything else either of us can do.
What we bring to a network
- Documentation-first ordering. We check coverage criteria before we supply, not after the claim rejects. That is a lower denial rate for both of us.
- Electronic claims with status tracking and denial categorization.
- Depth in the chronic supply lines — ostomy, urological, wound, enteral, compression — which are exactly the members whose complaints escalate when supply is unreliable.
- Multi-channel member communication at each milestone, which reduces ‘where is my equipment’ calls to your service line.
- Reporting on fulfillment timelines, claim status and denial reasons.
Where we think the value actually is
The expensive members in DME are not the ones with a single wheelchair order. They are the chronic-supply members who run out, escalate, get a bridge supply, and end up in an urgent care visit for a preventable skin or urinary problem.
A supplier that reliably ships ostomy, catheter and wound supplies on schedule removes a category of cost that does not appear in the DME line item at all.
Needs Florida sourcing before publish: Network participation, contracted rates and any performance commitments are commercial matters this page deliberately does not state. Do not publish specific network claims without confirming the current contract list.
Frequently asked questions
Are you contracted with our plan?
Can you report at member level?
How do you handle out-of-state Blue plans?
Not sure where to start?
Call us and tell us what happened — a surgery, a new diagnosis, a discharge date, a supply you keep running out of. We will tell you what is usually needed, check your benefits, and ask your prescriber for the order if you do not have one yet.