Workers’ compensation & case management
24/7 order intake, carrier-specific billing, and documentation an adjuster can actually file.
Two ways to send us a referral
Fax (800) 594-1226 — monitored around the clock; new faxes are pulled into our intake queue automatically.
Call (800) 304-7030 — we will take the order over the phone and send you the paperwork to sign.
Send the order and the supporting chart notes together. That single habit shortens turnaround more than anything else either of us can do.
Why workers’ comp is different
Injuries do not happen during business hours, authorization comes from a carrier rather than a health plan, and every piece of paper ends up in a claim file that may be examined years later. The requirements are documentation-heavy in a different way from Medicare.
What we do for comp orders
- 24/7 intake. A 9pm injury can have an order placed at 9pm.
- Expedited handling for urgent orders — braces, crutches, TENS, wheelchairs.
- Carrier-specific billing and claim documentation.
- Audit-ready records: signed delivery receipts, equipment photographs, serial numbers, and a full order trail.
- Rental management — capped rentals tracked, extensions handled, conversion to purchase where appropriate, pickup scheduled.
- One named contact for your caseload.
What we need on a comp order
- Claim number, carrier and adjuster contact.
- Date of injury and the authorized body part — this decides what can be supplied.
- The treating physician's order.
- Authorization, or the authorization reference if one has been issued.
- Delivery address, which is often not the patient's home address.
Frequently asked questions
Can you deliver outside business hours?
Do you bill the carrier directly?
What if authorization is disputed later?
Not sure where to start?
Call us and tell us what happened — a surgery, a new diagnosis, a discharge date, a supply you keep running out of. We will tell you what is usually needed, check your benefits, and ask your prescriber for the order if you do not have one yet.