Discharge planners & case managers

Same-day discharge equipment

Our walker and nebulizer closets put stocked equipment on your unit. A patient is scanned in at the kiosk, leaves with the device, and the insurance intake runs afterwards at our end. Nobody waits for a delivery van to clear a bed.

Discharge-to-home equipment

For beds, mattresses, lifts, wheelchairs and commodes we schedule delivery against the discharge date so the equipment is set up before the patient arrives, not after.

• Tell us the discharge date as early as you have it — even provisionally.
• Tell us about access: stairs, lift size, doorway widths, and whether anyone will be home.
• Tell us who the caregiver is, because they are the person we need to train.
• Send the order and the chart notes together; we will call you if anything is short.

Bulk and repeat referrals

Send several at once by fax or portal. We de-duplicate and confirm each one back to you. Facility partners get priority processing and a direct route rather than the general queue.

What slows a discharge down, in our experience

• Prior authorization discovered late. Tell us the plan as soon as you have it and we will check whether the item needs authorization on day one rather than day three.
• Same-or-similar conflicts. A patient who already has equipment on file may be blocked from a similar item. We check this before ordering.
• Missing face-to-face documentation. Common on weekend discharges when the attending has gone.
• No working phone number. We cannot schedule delivery to a patient we cannot reach. A caregiver's mobile is worth more than a landline.