How to order a walker or rollator with Scotts

How it works, step by step

1. Tell us what you need. Call (800) 304-7030, start in the order wizard, or have your clinician send a referral with the documents attached. If you already use a product, the manufacturer code on the box is the most useful thing you can give us: it settles size, style and fit without guesswork.
2. We verify your benefits first. Medicare Part B, Florida Medicaid, Medicare Advantage and most commercial plans. Before anything ships you hear what the plan covers and what your share is, and if it is not covered we say so and quote a private-pay option instead.
3. We collect the order and the documentation from your prescriber. For a walker or rollator that usually means:
   • A written order and documentation of the mobility limitation
   • Confirmation that the device is needed in the home, not only outdoors — plans assess DME on in-home need
   • User height and weight for correct sizing
   • Note that Medicare treats a walker and a rollator as similar equipment — having one on file can block the other. See same-or-similar →
   You do not chase the paperwork; we do, and we tell you if something is missing.
4. Delivery or shipping. Delivered and set up across South Florida, or shipped across Florida, with the instructions you need and a phone number for the questions that come later.
5. Resupply, if it applies. Supplies that recur are tracked on the policy’s schedule. We check in before each shipment; nothing ships that you did not ask for. How automatic resupply works.

What Medicare looks for

Walker / rollator is covered under Medicare policy LCD L33791, Walkers. In plain words, the chart has to show this: Mobility limitation that impairs MRADLs in the home, resolved by a walker. patient able to use it safely. Standard written order before delivery. The diagnoses it names include gait / mobility abnormality, muscle weakness, generalized, repeated falls. Resupply under the policy is one-time purchase.

Policies change and plans differ; the link above is the current text. We do not publish allowances or quantity limits here because the number that applies to you depends on your plan and your chart. Ask us and we will tell you yours.

Products people order

The manufacturers’ own photographs, shown under our dealer agreements. Pick one to check coverage and order it; sizes and pack counts come next.

Graham FieldMOBILITY CANE POUCH BLUE6 sizes or packs · HCPCS E0143Personal Care Products®Adjustable Offset Handle Cane, Pick Camo Pattern5 sizes or packs · HCPCS E0143Drive MedicalAdjustable Height Offset Handle Cane with Gel Hand Grip, Blue Crackle4 sizes or packs · HCPCS E0143Medline Industries Inc.Cane, Chrome, Standard "Curved" Handle4 sizes or packs · HCPCS E0143Graham FieldLumex Universal Aluminum Crutches, Youth, Latex-Free4 sizes or packs · HCPCS E0143Drive MedicalRollator with 6" Wheels4 sizes or packs · HCPCS E0143

All mobility product families

Brands we carry

Drive Medical, Invacare, Graham Field, Compass Health, Medline, Nova.

Questions people ask

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