How to order a pressure-relief mattress or cushion with Scotts

How it works, step by step

1. Tell us what you need. Call (800) 304-7030, start in the order wizard, or have your clinician send a referral with the documents attached. If you already use a product, the manufacturer code on the box is the most useful thing you can give us: it settles size, style and fit without guesswork.
2. We verify your benefits first. Medicare Part B, Florida Medicaid, Medicare Advantage and most commercial plans. Before anything ships you hear what the plan covers and what your share is, and if it is not covered we say so and quote a private-pay option instead.
3. We collect the order and the documentation from your prescriber. For a pressure-relief mattress or cushion that usually means:
   • A written order and documentation of the pressure injury risk or the existing wound
   • For an existing wound: stage or category, location, size and the treatment plan in place
   • Documentation of what has already been tried — repositioning schedule, a lesser support surface — because coverage for the higher-level surfaces generally requires that a lower level was insufficient
   • Patient weight and bed dimensions
   You do not chase the paperwork; we do, and we tell you if something is missing.
4. Delivery or shipping. Delivered and set up across South Florida, or shipped across Florida, with the instructions you need and a phone number for the questions that come later.
5. Resupply, if it applies. Supplies that recur are tracked on the policy’s schedule. We check in before each shipment; nothing ships that you did not ask for. How automatic resupply works.

What Medicare looks for

Pressure-reducing support surface is covered under Medicare policy LCD L33830, Pressure Reducing Support Surfaces — Group 1 (Group 2: L33642). The policy sets out what the chart has to show; we read it against your documentation before we bill. The diagnoses it names include pressure ulcer. Resupply under the policy is capped rental, 13 months.

Pressure-reducing support surface (immobility + skin risk) is covered under Medicare policy LCD L33830, Pressure Reducing Support Surfaces - Group 1. In plain words, the chart has to show this: The mobility diagnosis on its own is not enough - the record has to show the skin risk too. The diagnoses it names include hemiplegia, paraplegia / quadriplegia, pressure ulcer, peripheral vascular disease. Resupply under the policy is one-time purchase.

Policies change and plans differ; the link above is the current text. We do not publish allowances or quantity limits here because the number that applies to you depends on your plan and your chart. Ask us and we will tell you yours.

Products people order

The manufacturers’ own photographs, shown under our dealer agreements. Pick one to check coverage and order it; sizes and pack counts come next.

Drive MedicalDrive Medical Gravity 6 Long Term Care Pressure Redistribution Mattress2 sizes or packs · HCPCS E0184Drive MedicalDrive Medical Therapeutic 5-Zone Support Foam Mattress2 sizes or packs · HCPCS E0184Drive MedicalDrive INNOV8 iQ Hospital Ward Bed - Split Side RailsDrive MedicalDrive Medical 6500 Dynamic Elite Pressure Redistribution Foam MattressHCPCS E0184Drive MedicalDrive Medical Gravity 7 Long Term Care Pressure Redistribution Mattress — Drive's Most PopularHCPCS E0184Drive MedicalDrive Medical Gravity 9 Premium Long Term Care Pressure Redistribution MattressHCPCS E0184

All pressure care, cushions & mattresses product families

Brands we carry

Span America, Drive Medical, Invacare, Joerns Healthcare, Medline.

Questions people ask

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