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Ordering guide

How to order oxygen and nebulizers with Scotts

What happens between the first call and the first delivery, what your prescriber has to document, and how resupply runs afterward. Written for patients and the people helping them.

Key takeaways

  • Three things have to line up: a need, a prescriber’s order, and documentation in your chart. We handle the third with your prescriber so you do not have to.
  • We verify coverage before anything is delivered and tell you what your plan says your share is.
  • Resupply runs on the policy’s schedule, tracked by us and confirmed with you before each shipment.

How it works, step by step

  1. Tell us what you need. Call (800) 304-7030, start in the order wizard, or have your clinician send a referral with the documents attached. If you already use a product, the manufacturer code on the box is the most useful thing you can give us: it settles size, style and fit without guesswork.
  2. We verify your benefits first. Medicare Part B, Florida Medicaid, Medicare Advantage and most commercial plans. Before anything ships you hear what the plan covers and what your share is, and if it is not covered we say so and quote a private-pay option instead.
  3. We collect the order and the documentation from your prescriber. For oxygen and nebulizers that usually means:
    • A written order for the nebulizer and the medication it will deliver
    • Documentation of the respiratory diagnosis and why an inhaler alone is not sufficient
    • For continuing supplies, an order covering the replacement kits
    You do not chase the paperwork; we do, and we tell you if something is missing.
  4. Delivery or shipping. Delivered and set up across South Florida, or shipped across Florida, with the instructions you need and a phone number for the questions that come later.
  5. Resupply, if it applies. Supplies that recur are tracked on the policy’s schedule. We check in before each shipment; nothing ships that you did not ask for. How automatic resupply works.

What Medicare looks for

Home oxygen (needs testing first) is covered under Medicare policy LCD L33797, Oxygen and Oxygen Equipment. In plain words, the chart has to show this: The dx alone qualifies nobody — treat this as 'order the test', not 'sell the concentrator'. The diagnoses it names include copd, chronic respiratory failure, pulmonary hypertension / cor pulmonale. Resupply under the policy is monthly, ongoing.

Nebulizer + meds supplies is covered under Medicare policy LCD L33370, Nebulizers. In plain words, the chart has to show this: Reasonable and necessary to administer the exact covered inhalation drug on the prescription. Do not bill every compatible code together. Refills require a documented affirmative response and are limited to one month at a time. The diagnoses it names include copd, asthma, bronchiectasis. How often the policy allows a replacement depends on the item: capped rental, 13 months; monthly, ongoing.

Policies change and plans differ; the link above is the current text. We do not publish allowances or quantity limits here because the number that applies to you depends on your plan and your chart. Ask us and we will tell you yours.

Products people order

The manufacturers’ own photographs, shown under our dealer agreements. Pick one to check coverage and order it; sizes and pack counts come next.

All respiratory & oxygen product families

Brands we carry

Drive Medical, Roscoe Medical, Hudson RCI, Philips Respironics, Graham Field.

Questions people ask

Does Medicare cover a nebulizer?
A nebulizer is generally a Part B durable medical equipment benefit when it is medically necessary and prescribed, with the condition documented. We verify your specific coverage before supplying.
Do you supply home oxygen?
Federal supplier standards require oxygen to be obtained from a state-licensed oxygen supplier. Call us and we will tell you honestly whether we can serve your oxygen need or refer you to someone who can. We will not string you along.
How often do nebulizer kits need replacing?
Regularly — they are not indefinitely reusable and a degraded kit delivers medication poorly. Plans allow replacement on a schedule; we will put you on it.

Related

About this guide

This is general information written to be useful, not medical advice, and it is not a coverage determination. It does not replace what your own clinician has told you about your own situation — where the two differ, follow your clinician.

We deliberately publish no prices, allowables or fee-schedule figures. Those vary by plan, state and year, and a stale number is worse than none. Call (800) 304-7030 and we will verify your actual benefit.

Not sure where to start?

Call us and tell us what happened — a surgery, a new diagnosis, a discharge date, a supply you keep running out of. We will tell you what is usually needed, check your benefits, and ask your prescriber for the order if you do not have one yet.