How to order ostomy supplies with Scotts

How it works, step by step

1. Tell us what you need. Call (800) 304-7030, start in the order wizard, or have your clinician send a referral with the documents attached. If you already use a product, the manufacturer code on the box is the most useful thing you can give us: it settles size, style and fit without guesswork.
2. We verify your benefits first. Medicare Part B, Florida Medicaid, Medicare Advantage and most commercial plans. Before anything ships you hear what the plan covers and what your share is, and if it is not covered we say so and quote a private-pay option instead.
3. We collect the order and the documentation from your prescriber. For ostomy supplies that usually means:
   • A written order from your prescriber identifying the ostomy and the supplies needed
   • Documentation in your chart of the ostomy (surgical history is usually enough)
   • Your current product references — the manufacturer code from the box is the fastest thing you can give us; it removes all guesswork about size, convexity and coupling
   You do not chase the paperwork; we do, and we tell you if something is missing.
4. Delivery or shipping. Delivered and set up across South Florida, or shipped across Florida, with the instructions you need and a phone number for the questions that come later.
5. Resupply, if it applies. Supplies that recur are tracked on the policy’s schedule. We check in before each shipment; nothing ships that you did not ask for. How automatic resupply works.

What Medicare looks for

Ostomy supplies is covered under Medicare policy LCD L33828, Ostomy Supplies. In plain words, the chart has to show this: Surgically created opening documented. quantities per the applicable payer schedule and the product actually used. Medicare policy quantities can differ, and over-schedule use needs contemporaneous medical-record support. The diagnoses it names include encounter for attention to ileostomy, encounter for attention to colostomy, encounter for fitting/adjustment of urinary device, ileostomy status, colostomy status. Resupply under the policy is monthly, ongoing.

Policies change and plans differ; the link above is the current text. We do not publish allowances or quantity limits here because the number that applies to you depends on your plan and your chart. Ask us and we will tell you yours.

Products people order

The manufacturers’ own photographs, shown under our dealer agreements. Pick one to check coverage and order it; sizes and pack counts come next.

HollisterHollister Flextend CTF47 sizes or packsHollisterNew Image Cut-to-Fit FlexWear Skin Barrier, Floating Flange, Blue46 sizes or packs · HCPCS A4415Nu-Hope Laboratories7" Nu-Form™ Cool Comfort Support Belt, medium oval right side opening, XL42 sizes or packs · HCPCS A4367HollisterHollister Convex Tape (898xx CTF)38 sizes or packs · HCPCS A4390Coloplast®SenSura® Mio Convex Soft One Piece Opaque Drainable Pouch, pre-cut, 1-1/8"38 sizes or packs · HCPCS A5057Coloplast®SenSura® Mio One-Piece Opaque Convex Drainable Urostomy Pouch, pre-cut 11/16", 10/box36 sizes or packs · HCPCS A4393

All ostomy product families

Brands we carry

Hollister, Coloplast, ConvaTec, Nu-Hope Laboratories, Marlen Manufacturing, Salk, Cymed.

Questions people ask

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