How to order incontinence supplies with Scotts

How it works, step by step

1. Tell us what you need. Call (800) 304-7030, start in the order wizard, or have your clinician send a referral with the documents attached. If you already use a product, the manufacturer code on the box is the most useful thing you can give us: it settles size, style and fit without guesswork.
2. We verify your benefits first. Medicare Part B, Florida Medicaid, Medicare Advantage and most commercial plans. Before anything ships you hear what the plan covers and what your share is, and if it is not covered we say so and quote a private-pay option instead.
3. We collect the order and the documentation from your prescriber. For incontinence supplies that usually means:
   • Coverage for incontinence supplies varies enormously by plan. Medicare Part B generally does not cover absorbent incontinence products; Florida Medicaid and some managed-care and long-term-care plans do, with a prescription and documentation
   • A written order and documentation of the underlying cause of incontinence, where the plan covers it
   • The quantities you actually use per day — be honest about this, as under-ordering is the most common cause of people running short
   You do not chase the paperwork; we do, and we tell you if something is missing.
4. Delivery or shipping. Delivered and set up across South Florida, or shipped across Florida, with the instructions you need and a phone number for the questions that come later.
5. Resupply, if it applies. Supplies that recur are tracked on the policy’s schedule. We check in before each shipment; nothing ships that you did not ask for. How automatic resupply works.

What Medicare looks for

Private-pay incontinence supplies is covered under Medicare policy LCD none, Private-pay opportunity - absorbent products are not an Original Medicare Part B benefit. In plain words, the chart has to show this: PRIVATE-PAY SALES OPPORTUNITY. Original Medicare Part B does not cover these absorbent products, so never present them as a Medicare-covered benefit. Quote the exact size, absorbency and usage quantity from Product Finder. Medicaid, Medicare Advantage and commercial coverage varies by plan and must be verified before billing insurance. The diagnoses it names include unspecified urinary incontinence, stress incontinence, other specified urinary incontinence, fecal incontinence. Resupply under the policy is monthly, ongoing.

Policies change and plans differ; the link above is the current text. We do not publish allowances or quantity limits here because the number that applies to you depends on your plan and your chart. Ask us and we will tell you yours.

Products people order

The manufacturers’ own photographs, shown under our dealer agreements. Pick one to check coverage and order it; sizes and pack counts come next.

First QualityCuties® Baby Diapers, size 4 (22-37 lbs)6 sizes or packs · HCPCS A4520EssityTena® Stretch Briefs, medium (32-52" waist/hip)5 sizes or packs · HCPCS A4520Attends®Unisex Adult Overnight Incontinence Brief, heavy absorbency, XL5 sizes or packs · HCPCS A4520Attends®Discreet Bladder Control Pad, light absorbency, 9" long4 sizes or packs · HCPCS A4520Tranquility®Essential Breathable Brief, XS/Youth (18"-26" waist)4 sizes or packs · HCPCS A4520First QualityPREVAIL® Underwear for Women, small/medium (28"-40" waist)4 sizes or packs

All incontinence product families

Brands we carry

First Quality, TENA, Tranquility, Medline, McKesson, Personal Care Products, Salk.

Questions people ask

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