HomeGuides › How to order a hospital bed

Ordering guide

How to order a hospital bed with Scotts

What happens between the first call and the first delivery, what your prescriber has to document, and how resupply runs afterward. Written for patients and the people helping them.

Key takeaways

  • Three things have to line up: a need, a prescriber’s order, and documentation in your chart. We handle the third with your prescriber so you do not have to.
  • We verify coverage before anything is delivered and tell you what your plan says your share is.
  • Resupply runs on the policy’s schedule, tracked by us and confirmed with you before each shipment.

How it works, step by step

  1. Tell us what you need. Call (800) 304-7030, start in the order wizard, or have your clinician send a referral with the documents attached. If you already use a product, the manufacturer code on the box is the most useful thing you can give us: it settles size, style and fit without guesswork.
  2. We verify your benefits first. Medicare Part B, Florida Medicaid, Medicare Advantage and most commercial plans. Before anything ships you hear what the plan covers and what your share is, and if it is not covered we say so and quote a private-pay option instead.
  3. We collect the order and the documentation from your prescriber. For a hospital bed that usually means:
    • A written order and a face-to-face evaluation
    • Documentation of the medical need — typically that the patient requires positioning that an ordinary bed cannot provide, needs the head elevated above a certain angle, needs traction, or needs to change position frequently and cannot do so in a standard bed
    • Which type of bed — semi-electric versus full-electric — and why
    • Whether rails and a therapeutic mattress are needed, and why
    • Room measurements and access — tell us about stairs, narrow doorways and lifts before delivery day
    You do not chase the paperwork; we do, and we tell you if something is missing.
  4. Delivery or shipping. Delivered and set up across South Florida, or shipped across Florida, with the instructions you need and a phone number for the questions that come later.
  5. Resupply, if it applies. Supplies that recur are tracked on the policy’s schedule. We check in before each shipment; nothing ships that you did not ask for. How automatic resupply works.

What Medicare looks for

Semi-electric hospital bed is covered under Medicare policy LCD L33820, Hospital Beds and Accessories. In plain words, the chart has to show this: Condition requires body positioning not feasible in an ordinary bed (e.g. Positioning need must be in the medical record, not just the dx. The diagnoses it names include heart failure (positioning need), copd (positioning need), chronic respiratory failure. How often the policy allows a replacement depends on the item: capped rental, 13 months; one-time purchase.

Policies change and plans differ; the link above is the current text. We do not publish allowances or quantity limits here because the number that applies to you depends on your plan and your chart. Ask us and we will tell you yours.

Products people order

The manufacturers’ own photographs, shown under our dealer agreements. Pick one to check coverage and order it; sizes and pack counts come next.

All beds & bed safety product families

Brands we carry

Drive Medical, Invacare, Joerns Healthcare, Graham Field, Span America.

Questions people ask

Semi-electric or full-electric?
Semi-electric powers the head and foot; you adjust the height with a crank. Full-electric powers the height too. If a caregiver will be transferring the patient or providing care at the bedside daily, height adjustment is what saves their back — and plans want that need documented rather than assumed.
Are bed rails safe?
They can be, and they can also cause entrapment injuries. Rails should be the right ones for that bed and that mattress, correctly fitted, with no gap the patient can slide into. We fit them; please do not buy rails separately and improvise.
Will it fit in the room?
Measure before ordering, and tell us about the route in — stairs, turns, doorway widths, lift size. Beds come in components and we assemble on site, but access still decides what is possible.

Related

About this guide

This is general information written to be useful, not medical advice, and it is not a coverage determination. It does not replace what your own clinician has told you about your own situation — where the two differ, follow your clinician.

We deliberately publish no prices, allowables or fee-schedule figures. Those vary by plan, state and year, and a stale number is worse than none. Call (800) 304-7030 and we will verify your actual benefit.

Not sure where to start?

Call us and tell us what happened — a surgery, a new diagnosis, a discharge date, a supply you keep running out of. We will tell you what is usually needed, check your benefits, and ask your prescriber for the order if you do not have one yet.