How to order diabetic supplies with Scotts

How it works, step by step

1. Tell us what you need. Call (800) 304-7030, start in the order wizard, or have your clinician send a referral with the documents attached. If you already use a product, the manufacturer code on the box is the most useful thing you can give us: it settles size, style and fit without guesswork.
2. We verify your benefits first. Medicare Part B, Florida Medicaid, Medicare Advantage and most commercial plans. Before anything ships you hear what the plan covers and what your share is, and if it is not covered we say so and quote a private-pay option instead.
3. We collect the order and the documentation from your prescriber. For diabetic supplies that usually means:
   • A written order for the monitoring system, including testing frequency
   • Documentation of the diabetes diagnosis and, for CGM, evidence supporting the clinical criteria the plan applies — typically insulin use or documented hypoglycaemia. These criteria have changed repeatedly and are plan-specific
   • For higher testing frequencies, documented justification
   • For therapeutic footwear, the prescribing physician’s certification and the specific foot condition
   You do not chase the paperwork; we do, and we tell you if something is missing.
4. Delivery or shipping. Delivered and set up across South Florida, or shipped across Florida, with the instructions you need and a phone number for the questions that come later.
5. Resupply, if it applies. Supplies that recur are tracked on the policy’s schedule. We check in before each shipment; nothing ships that you did not ask for. How automatic resupply works.

What Medicare looks for

Continuous glucose monitor is covered under Medicare policy LCD L33822, Glucose Monitors. In plain words, the chart has to show this: Device must be on the PDAC product classification list. The diagnoses it names include type 1 diabetes, type 2 diabetes. How often the policy allows a replacement depends on the item: monthly, ongoing; one-time purchase.

Therapeutic shoes + custom inserts is covered under Medicare policy LCD L33369, Therapeutic Shoes for Persons with Diabetes. In plain words, the chart has to show this: Diabetes ALONE does not qualify. The patient must also have one of: previous amputation, past foot ulcer, pre-ulcerative callus, peripheral neuropathy with callus, foot deformity, or poor circulation. The CERTIFYING physician must be the one treating the diabetes and must document the qualifying condition. the prescribing podiatrist cannot certify. One pair per calendar year. The diagnoses it names include type 2 diabetes, type 1 diabetes, diabetic neuropathy, polyneuropathy, foot ulcer. How often the policy allows a replacement depends on the item: 2 per calendar year; 6 per calendar year.

Policies change and plans differ; the link above is the current text. We do not publish allowances or quantity limits here because the number that applies to you depends on your plan and your chart. Ask us and we will tell you yours.

Products people order

The manufacturers’ own photographs, shown under our dealer agreements. Pick one to check coverage and order it; sizes and pack counts come next.

Graham FieldLumiscope Aneroid Sphygmomanometer Professional Combo Kit, Orchid7 sizes or packs · HCPCS A4660Medline Industries Inc.Blood Pressure Set, Cuff, Bladder, 2 Tube, Thigh, Latex FreeHCPCS A4660Drive MedicalDrive Medical Deluxe Automatic Blood Pressure Monitor, WristHCPCS A4670Drive MedicalDrive Medical Economy Automatic Blood Pressure Monitor, Upper ArmHCPCS A4670Drive MedicalDrive Prime Plus Bariatric Long Term Care Bed with Integral Weigh ScaleInvacareEconomy Otoscope

All diabetes & monitoring product families

Brands we carry

Abbott, Dexcom, McKesson, Medline, DermaRite.

Questions people ask

Related