Guide
Delivery day: what to expect
How to make the delivery go well, and what should happen before the van leaves.
Before the day
- Measure the route in. Doorway widths, stair turns, lift dimensions. Equipment arrives in components and we assemble on site, but access still decides what is possible.
- Decide the room. For a bed, think about where a caregiver will stand, where the power sockets are, and whether the door still opens.
- Clear the space. Move furniture before we arrive rather than during.
- Arrange for the caregiver to be there. They are the person who most needs the training.
- Have a phone that gets answered. The most common reason a delivery fails is that nobody picked up to confirm.
On the day
- We bring the equipment in and assemble it in the room you chose.
- We test that everything works — every motor, every brake, every rail latch.
- We show you and your caregiver how to operate it, including the things people get wrong: how to lower a bed quickly, where the rail releases are, how a lift sling attaches.
- We leave the manual, the warranty information, and a number to call.
- You sign a proof of delivery.
Before we leave, you should know
- How to use it, including the emergency or quick-release functions.
- How to clean it.
- What to do if it stops working, and who pays for the repair.
- Whether it is rented or purchased.
- Who to call, and what number.
Related
About this guide
This is general information written to be useful, not medical advice, and it is not a coverage determination. It does not replace what your own clinician has told you about your own situation — where the two differ, follow your clinician.
We deliberately publish no prices, allowables or fee-schedule figures. Those vary by plan, state and year, and a stale number is worse than none. Call (800) 304-7030 and we will verify your actual benefit.
Not sure where to start?
Call us and tell us what happened — a surgery, a new diagnosis, a discharge date, a supply you keep running out of. We will tell you what is usually needed, check your benefits, and ask your prescriber for the order if you do not have one yet.