Durable medical equipment in Sunrise

Discharges and referrals

Discharges from HCA Florida Westside Hospital and the surrounding facilities are regularly scheduled.

Hospitals and health systems are named here only to describe the geography we serve and the discharges we commonly schedule around. Naming a facility does not imply a contract, a partnership, an affiliation or preferred-supplier status with it, and none is claimed.

Areas we cover in Sunrise

Getting it into the building

Most failed deliveries in Broward and Miami-Dade are not clinical problems and not insurance problems. They are building problems — and every one of them is avoidable if we know about it before the van is loaded.

• Certificate of insurance. Many condo and HOA boards will not let a delivery vehicle past the gate without a COI naming the association. Requesting one takes us minutes; discovering we need one at your door costs you a delivery slot. Tell us the association name up front.
• Service lift booking. Larger buildings require the freight lift to be reserved, often in a fixed window and often not at weekends. A hospital bed will not go up a passenger lift.
• Loading dock hours. Frequently a narrow weekday window. If it closes at 3pm we need to know that, not find out at 3:05.
• Gate and guardhouse clearance. Gated communities need the delivery listed in advance with the driver's details.
• Doorway and turn measurements. Older buildings especially — a bed frame that clears the lift may not clear the turn out of it.
• A phone that gets answered. The most common cause of a failed delivery anywhere.

Give us the building name and the association when you order and we will do the access work before the delivery is scheduled, not after one fails.

Hurricane season and powered equipment

Broward and Miami-Dade sit in the highest-exposure part of the state, and the coastal strip is in the first evacuation zones to be called. If your equipment plugs in — CPAP, nebulizer, feeding pump, alternating-pressure mattress, power wheelchair — that is a plan you need to have made in June, not on the day the cone shifts.

Register with your county emergency management Special Needs Registry in advance, know whether your device runs from a battery, and keep two weeks of consumables where you can reach them. If a storm is forecast and your resupply is due that week, call us early — we would far rather ship you ahead of schedule than fail to ship you at all.

Our full hurricane guide for equipment users →

Worth knowing

In a multi-building complex, an address without a building and phase number is not a deliverable address. It is the most common avoidable delay we see in this part of the county.

What we bring to Sunrise

• A 5,492-item catalog weighted toward the recurring supply lines — 993 ostomy, 787 compression, 517 wound care, 425 urological, 407 respiratory, 180 enteral.
• Delivery and in-home setup for beds, mattresses, lifts, wheelchairs and bath safety.
• Automatic resupply with confirmation before every shipment.
• Insurance verified before we ship — Medicare, Florida Medicaid, Medicare Advantage, commercial plans and workers’ compensation.
• Referrals accepted around the clock by fax (800) 594-1226 or phone (800) 304-7030.
• Hurricane planning for anyone whose equipment needs electricity — which in Florida is not optional.