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Guides for patients and caregivers

Written to be genuinely useful. No prices, no coverage amounts, and no pretending a coverage rule is simpler than it is.

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Getting started

Getting started with home medical equipment
Understanding your prescription
How coverage usually works
‘Same or similar’ denials
Rent or buy?

Equipment at home

Delivery day: what to expect
Looking after your equipment
Safe transfers at home
Preventing falls at home
Preventing pressure injuries

Living with a supply need

Living with an ostomy
Catheter care and infection risk
Wound care at home
Choosing incontinence products
Tube feeding at home
Measuring for compression
CPAP resupply schedule

Florida-specific

Hurricane preparedness for equipment users

Not sure where to start?

Call us and tell us what happened — a surgery, a new diagnosis, a discharge date, a supply you keep running out of. We will tell you what is usually needed, check your benefits, and ask your prescriber for the order if you do not have one yet.

Call (800) 304-7030 Send a message See accepted plans