Physicians & clinic staff
Order entry that does not consume your day, and a plain list of what each category needs so orders do not come back.
Two ways to send us a referral
Fax (800) 594-1226 — monitored around the clock; new faxes are pulled into our intake queue automatically.
Call (800) 304-7030 — we will take the order over the phone and send you the paperwork to sign.
Send the order and the supporting chart notes together. That single habit shortens turnaround more than anything else either of us can do.
The problem we are trying to solve
Most DME orders that fail do not fail on policy. They fail because a note did not say the thing the payer needed it to say, and nobody told the office which sentence was missing until three weeks later.
We tell you immediately, we tell you specifically, and where we can we draft the language for your review rather than sending you back to a coverage document.
How to send an order
- Fax (800) 594-1226 — monitored 24/7 and pulled into the intake queue automatically.
- Phone (800) 304-7030 — we will take it verbally and send the order back for signature.
- Secure e-signature — our staff sends the office a private, expiring link by text or email when an order is ready. No portal account is required.
What each category needs
| Category | Beyond the signed order and diagnosis |
|---|---|
| CPAP / BiPAP | Sleep study, face-to-face evaluation documenting symptoms, and later the adherence data plus a follow-up visit showing benefit. |
| Hospital bed | Why an ordinary bed will not do — positioning need, head elevation requirement, traction, or frequent repositioning the patient cannot perform. |
| Support surface | Pressure injury risk or existing wound with stage, site and size; what lower-level surface was tried. |
| Surgical dressings | Wound location, type, number, measurements and change frequency. Quantities are derived from these. |
| Catheters | Type, French size, tip and daily quantity; justification for coudé, hydrophilic or closed systems. |
| Ostomy | The ostomy type and the specific product references the patient is fitted to. |
| Enteral nutrition | Documented impairment of the ability to take nutrition orally, the formula, the daily volume and the route. |
| Compression / lymphedema | Compression class in mmHg, garment style, limb, and the underlying diagnosis with measurements. |
| Wheelchair | Face-to-face mobility evaluation; why a cane or walker is insufficient; that it can be used in the home. |
| Bracing | Joint, side, diagnosis, and for post-operative bracing the procedure, date and range-of-motion settings. |
This table is a practical summary of common payer expectations, not a quotation from any specific coverage policy. Requirements differ between Medicare, Florida Medicaid and each commercial plan, and they change. We verify against the current policy for the patient in front of us every time.
Frequently asked questions
Can you request the order from us if the patient calls you first?
Do you cold-call our patients?
What happens when a plan denies?
Do you serve our patients outside Palm Beach County?
Not sure where to start?
Call us and tell us what happened — a surgery, a new diagnosis, a discharge date, a supply you keep running out of. We will tell you what is usually needed, check your benefits, and ask your prescriber for the order if you do not have one yet.