Automatic resupply
Ostomy, catheter, wound, incontinence, enteral and CPAP supplies arrive on a schedule we track — so nobody is rationing on the 28th of the month.
Running out is the failure mode
For a supply patient, the thing that goes wrong is never dramatic. It is a shipment that did not get ordered because nobody was watching the date, and then a week of stretching what is left, and then a skin problem or an infection that costs everyone far more than the supplies would have.
So we watch the date.
How it works
- We record what you use and how fast you use it.
- Before your next shipment is due, we contact you — text, email or phone, whichever you prefer — to confirm you still need the same items in the same quantities.
- We re-verify your coverage, because plans change and a lapsed authorization is the other way supply breaks.
- We ship, and we tell you it is on the way.
- If anything has changed — a new stoma size, a healed wound, a different catheter — you tell us at that point and we adjust rather than sending the wrong thing.
Which lines run on resupply
- Ostomy — pouches, barriers, accessories
- Urological — catheters, bags, trays
- Wound care — dressings on the change frequency your clinician ordered
- Incontinence — briefs, pads, underpads
- Enteral nutrition — formula, sets, syringes
- CPAP — cushions, masks, tubing, filters, chambers on the replacement schedule
- Diabetic supplies — sensors, strips, lancets
- TENS electrodes
What we will not do
We will not ship you supplies you did not confirm you need. Automatic resupply that ships regardless is how people end up with a cupboard full of the wrong size and a plan that has spent its allowance.
Confirmation before every shipment is a rule, not a courtesy, and it is also what payers expect of a supplier.
Frequently asked questions
How do I stop or pause it?
What if my needs change?
Can my caregiver handle the confirmations?
Do I need a new prescription each time?
Not sure where to start?
Call us and tell us what happened — a surgery, a new diagnosis, a discharge date, a supply you keep running out of. We will tell you what is usually needed, check your benefits, and ask your prescriber for the order if you do not have one yet.